Refund and Returns Policy

We want you to shop with confidence. If you are not completely satisfied with your purchase, please review our refund and returns policy below.

Returns Eligibility

You may request a return within 14 days of receiving your order, provided that:

• The item is unused, uninstalled, and in its original condition

• All original packaging, labels, and documentation are included

• The item was not marked as final sale or non-returnable

Non-Returnable Items

The following items are not eligible for return or refund:

• Electrical components once installed

• Special-order or custom parts

• Clearance or final sale items

Return Process

To initiate a return, please contact our support team with your order number and reason for return. Once approved, return instructions will be provided.

Refunds

After we receive and inspect the returned item, approved refunds will be issued to the original payment method within 5–7 business days. Shipping charges are non-refundable unless the return is due to our error.

Exchanges

If you received an incorrect or defective item, we will gladly arrange an exchange at no additional cost.

Return Shipping

Customers are responsible for return shipping costs unless the item was damaged, defective, or sent in error.

Damaged or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged or incorrect, contact us within 48 hours of receipt so we can resolve the issue promptly.

Contact Us

For refund or return-related questions, please contact us at:
support@premiergermanparts.com